Healthcare Informatics (HCI)

Managing healthcare information is a uniquely complex, sensitive undertaking with high demands for information availability, confidentiality and accuracy. The Kforce Government Solutions (KGS) Healthcare Informatics (HCI) team has a long track record of providing critical system support to its federal, state and local government clients where “zero defect” software is a mission requirement. HCI service offerings cover a broad range of healthcare technology solutions, including: Software Development, Medical Terminology Services and System and Database Management.

Customer Examples

DOD Forensic Toxicology and Drug Testing Laboratory (FTDTL)

KGS provides IT expertise to support the DoD’s Forensic Toxicology Drug Testing Laboratory (FTDTL) program in the areas of sample collection through results reporting. Out work includes implementing the Laboratory Information System (LIMS) used at DoD Drug Testing Laboratories.

KGS innovators modified the FTDTL LIMS system to accommodate the addition of civilian testing at the Ft. Meade Army Laboratory. Considering the unique business rules for the testing of civilian vs. military samples, KGS architected an agile system able to support civilian rules, rather than developing an entirely new system - allowing the lab to use the same proven software while conserving valuable resources.

Quality Assurance and Quality Control are of paramount importance to our customers reliant upon the FTDTL program. A false positive result could not only mean the end of a military career, but may call into question the integrity of the entire DoD drug testing program. With over 130,000 Test Designated Positions (TDPs) within the DoD approved for random drug testing, KGS stands up to the challenge, executing the requirement of “zero error” tolerance in our software. KGS implements well defined management and engineering processes that ensure all activities are performed in a standard and repeatable manner. As a result of our efforts, in the ten years of our support, there have been zero “false positive” results that have been attributed to a software failure.

Department of Veterans Affairs Financial Service Center

The Department of Veterans Affairs (VA) Financial Services Center (FSC) is a VA Enterprise Center and Franchise Fund organization. The FSC offers a wide range of financial and accounting products and services to both the VA and Other Government Agencies (OGAs), including electronic commerce services (healthcare claim processing, Electronic Data Interchange (EDI) and invoice payment processing).

The VA-FSC processes an average of 650,000 healthcare EFTs and Explanations of Benefits (transaction set 835), 1.8 million healthcare claims and remittance advice (transaction set 837 and 835), 50,000 insurance verification (transaction sets 270 and 271) and 145,000 Pharmacy claims (NCPDP format) transactions per month.

For the past 10 years, KGS has been the FSC’s trusted partner. KGS’ deep understanding of the Franchise Fund business model is a significant contributor to the FSC’s on-going business success. We understand the dynamic and agile operational support needs of the FSC Franchise Fund operation. We remain more committed than ever to providing innovative and high quality technical and business solutions to ensure continued growth and success for the FSC. For over 5 years, KGS has been the FSC’s primary EDI support partner. We measure our success by the FSC’s phenomenal growth and success as a Franchise Fund providing customers with exceptional EDI services. Through expert staff and leadership, engaging knowledgeable advisors in tight alignment and teamwork with the FSC, we helped build the FSC-EDI’s operational performance to its current high level of excellence and success. We are proud of our success in driving continuous innovation in partnership with the FSC, especially in improved processes and approaches, such as the EDI Center of Excellence (COE), and the successful SEI-CMMI® Level 3 (CMMI-3) appraisal.