SeaPort-E Quality Assurance Plan

(High Level Description)

KGS's Quality Control Plan (QCP) for execution on the SeaPort-E contract.  We will utilize our proven metric-based methodology that we employ on other engagements to ensure that activities are implemented and managed to best industry standards and for facilitating this performance-based contracting effort.  Our QCP approach will result in predictable and measurable quality across all Task Orders to ensure the effective and efficient achievement of program goals as well as enabling the reuse of best practices so vital to SeaPort-E enterprise continuity.  Our QCP will focus on both the tactical delivery of products and processes while simultaneously maintaining the strategic goal of enterprise success.  Through the Program QC Plan the QC Manager will ensure that each Task Order will require the preparation of a specific Quality Control Plan.  This QCP establishes our overall management philosophy, governing policies, requirements, and accountability for ensuring compliance with individual contract and Task Order requirements.  Our QC program includes:

  1. Identifying requirements,
  2. Identifying processes,
  3. Implementing structure and processes,
  4. Measuring and reporting compliance, and
  5. Monitoring continuous improvement.

It will be the responsibility of the Quality Control Manager to implement and 'institutionalize' the Plan across all task orders through training and awareness with associated reporting and actions as appropriate. 

The QCP ensures rigorous assessment of metrics and unwavering focus on user satisfaction.  The plan includes scheduled and unscheduled monitoring, testing strategies, and other procedures to detect errors within services and products; we conduct walkthroughs inspections, services and products reviews to identify trends and issues to prevent errors and to ensure appropriate traceability to requirements and agreements.  If appropriate to the task, surveys and peer review will also be implemented.  The Program Manager will assess all inspection and audit findings and trend analysis to ensure any discrepancies identified are corrected quickly and that action is taken to prevent recurrence (i.e., root cause analysis).

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